Faq
Frequently Asked Questions
Everything you need to know about ordering, delivery, pricing, and our products.
Getting started
About Cadfour & Ordering
What is Cadfour Supplies?
Cadfour Supplies is a Canadian wholesale supplier of restaurant packaging, groceries, frozen food, canned & packed foods, fresh produce, dairy products, cleaning supplies, and restaurant accessories. We proudly serve businesses across Canada, with a strong focus on the Greater Toronto Area (GTA), Ontario. We are also the authorized Canadian distributor of Hotpack, a globally recognized packaging brand.
Where is Cadfour Supplies located?
We are located at 81 Mack Avenue, Unit 2, Scarborough, ON, M1L 1M5. We primarily serve Toronto and the GTA, providing local supply solutions for restaurants, catering companies, food trucks, grocery stores, and hospitality businesses.
How do I place an order?
You can order directly on our website, message us on WhatsApp, call us at +1 416-717-9656, or email info@cadfour.com. You're also welcome to visit our Scarborough location and order in person.
Do I need an account to order?
No — you can check out as a guest. However, we recommend creating an account: it makes reordering faster, keeps your order history in one place, and is required if you want access to wholesale B2B pricing.
Is there a minimum order quantity?
Minimums vary by product — many items can be ordered by the single case. Custom-printed packaging has a minimum order of 1,000 pieces. For large bulk orders, contact us for a tailored quote.
Pricing
Wholesale Pricing & Payment
Do you offer wholesale pricing?
Yes. Cadfour Supplies specializes in wholesale pricing for restaurants, cafés, caterers, food service businesses, and retail stores across Canada. We offer competitive bulk pricing to help businesses reduce operational costs.
Do you offer special pricing for regular business customers?
Yes. Regular B2B customers can qualify for customer-specific pricing on the products they order most. Contact us at info@cadfour.com or on WhatsApp to set up a wholesale account.
What payment methods do you accept?
We accept all major credit and debit cards through our secure online checkout. For wholesale accounts and large orders, contact us to discuss additional payment options.
Logistics
Delivery & Pickup
What areas do you deliver to?
We deliver across the Greater Toronto Area, including Toronto, Scarborough, North York, Etobicoke, Mississauga, Brampton, Markham, Vaughan, Richmond Hill, Pickering, Ajax, and surrounding cities. For deliveries outside the GTA, contact us to arrange shipping.
How fast is delivery?
We offer same-day or next-day delivery within the GTA on most orders, so your kitchen never runs out of essentials.
Is shipping free?
Yes — we offer free delivery within the GTA.
Can I pick up my order?
Absolutely. You can pick up your order at our warehouse: 81 Mack Avenue, Unit 2, Scarborough, ON. We recommend calling ahead at +1 416-717-9656 so we can have your order ready.
Products
Our Product Range
Do you supply groceries in bulk?
Yes. We are a wholesale grocery supplier offering rice, flours, pulses, spices & seasonings, sauces, canned foods, frozen foods, dairy products, breads, beverages, and more for commercial kitchens and retail stores.
Can I order frozen food and fresh produce?
Absolutely. We supply frozen foods, fresh produce, and dairy products for restaurants and food businesses that require consistent quality and reliable distribution.
Do you offer eco-friendly restaurant packaging?
Yes. We offer environmentally friendly packaging options including bagasse paper plates and sustainable paper takeout containers to support businesses looking for eco-conscious alternatives.
Are you an authorized Hotpack distributor?
Yes — Cadfour Supplies is the authorized Canadian distributor of Hotpack, a globally recognized packaging brand known for quality, food-safe materials, and a wide range of disposables.
Do you offer custom-printed packaging with my logo?
Yes. We custom-print paper cups, paper bags, cold cups, boat trays, cake boxes, and more with your branding, starting from 1,000 pieces. Free design assistance is included. Learn more on our Customisation page.
Do you supply cleaning and janitorial products?
Yes. We carry a full range of commercial cleaning products, garbage bags, gloves, and janitorial supplies for restaurants, offices, and facilities.
Support
Orders, Returns & Help
What if my order arrives damaged or incorrect?
Contact us right away at +1 416-717-9656 or info@cadfour.com with your order number and a photo of the issue, and we'll make it right promptly.
Can I modify or cancel an order after placing it?
If your order hasn't been dispatched yet, we'll do our best to accommodate changes. Contact us as soon as possible by phone or WhatsApp with your order number.
How do I contact customer support?
Reach us by phone at +1 416-717-9656, by email at info@cadfour.com, or message us on WhatsApp. We provide same-day assistance during business hours.
Still have questions?
Our team is happy to help — same-day response during business hours.
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